Identifying Skill Gaps and Upskilling Priorities for C-level Executives Using the Analytic Hierarchy Process (AHP) Analysis

Authors

• Mohamed RiyazhKhan, UTAS - University of Technology and Applied Sciences; Muscat Branch; The Sultanate of OMANFollow
• Mohsin Aziz, UTAS - University of Technology and Applied Sciences; Muscat Branch; The Sultanate of OMANFollow
• Krishna Murthy, UTAS - University of Technology and Applied Sciences; Muscat Branch; The Sultanate of OMANFollow
• Abdul Azeez K M, UTAS - University of Technology and Applied Sciences; Muscat Branch; The Sultanate of OMANFollow
• George Anthony Fernando, UTAS - University of Technology and Applied Sciences; Muscat Branch; The Sultanate of OMANFollow

Corresponding Author

Mohamed RiyazhKhan

Keywords

AHP (Analytical Hierarchy Process), C-level executives, CEO (Chief executive officer); Top-level executives, pairwise comparison, Delphi technique, Multi criteria decision making (MCDM); Criteria; Ranking method

Document Type

Case Studies and Practice Notes

Abstract

C-level executives, or chief-level executives, play a significant role in corporate development, and their roles and responsibilities are essential for sustaining organizational effectiveness in an increasingly competitive business environment. They also constitute a fundamental component of organizational management systems (Julie & Emory, 2006). In this research, data were collected exclusively from C-level or C-suite executives (CEO, CFO, COO, and CHRO) from leading corporations in Oman and India. This study investigates three representative cases related to managerial functions across various corporate organizations. The first case examines the job descriptions associated with C-level executives, the second case explores the identification of skill gaps among them, and the third case focuses on the need for domain-specific upskilling among Clevel executives. Based on a mixed-methods approach (quantitative and qualitative), the researcher collected a large number of criteria to create a conceptual framework for C-level executives, and finally, 39 criteria were selected through a ranking method for the study. Subsequently, the Analytic Hierarchy Process (AHP), a Multi-Criteria Decision-Making (MCDM) technique, was used to develop three models for analyzing the above-mentioned cases.

Recommended Citation

RiyazhKhan, Mohamed; Aziz, Mohsin; Murthy, Krishna; Azeez K M, Abdul; and Fernando, George Anthony (2026) "Identifying Skill Gaps and Upskilling Priorities for C-level Executives Using the Analytic Hierarchy Process (AHP) Analysis," Journal of Global Management Research: Vol. 1: Iss. 1, Article 2.
Available at: https://knowledgeconnect.sastra.edu/jgmr/vol1/iss1/2